Privacy Policy

Information We Collect

• Account Information: Name, service address, billing address, email address, telephone number, and account identifiers.
• Utility Usage Information: Water, gas, electric, or other utility usage data collected via submeters for billing, audit, and regulatory compliance purposes.
• Technical Information: IP address, browser type, device information, and website usage data collected automatically for security, fraud prevention, and portal optimization.

How We Use Information

We use personal information solely to:

• Provide utility submetering and billing services
• Process payments and manage accounts
• Deliver service-related communications
• Comply with state and federal utility, tax, and regulatory obligations
• Respond to customer inquiries and support requests

We do not use personal or utility usage data for targeted advertising, profiling, or automated decision-making, and we do not sell personal information.

Data Retention

We retain personal and utility usage records for a minimum of six (6) years, or longer where required by applicable utility regulations, tax laws, audit requirements, or statute-of-limitations obligations.

Text Message Communications

By providing your mobile phone number, you consent to receive periodic SMS or MMS messages from Spectrum Phoenix LLC (d/b/a Spectrum Submeter) related to billing, payment reminders, account alerts, and service notifications.

• Message frequency may vary
• Message and data rates may apply
• You may opt out at any time by texting STOP
• For assistance, text HELP
• Participating carriers include AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular®, MetroPCS®, Cricket, Virgin Mobile, and others
• Carriers are not liable for delayed or undelivered messages

No mobile information or SMS consent data will be shared with third parties or affiliates for marketing or promotional purposes.

Your Privacy Rights

Residents of AZ, CA, CO, DE, MD, NC, NJ, NM, NY, OH, OR, PA, TN, TX, and VA are granted privacy rights under applicable state laws. We extend these rights to all users:

• Right to Access or Correct
• Right to Delete (subject to regulatory requirements)
• Right to Opt-Out (we do not sell personal information)
• Right to Appeal

Exercising Your Privacy Rights

To submit a privacy request, email [email protected] with the subject line “Privacy Request.” Identity verification may be required.

New York Residents

New York residents are additionally protected under the Home Energy Fair Practices Act (HEFPA).

Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal information.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

Contact Information